Professional Experience
Explore my professional journey, internships, technical responsibilities, and industry experience.
Cybersecurity Intern
Department of Information and Communications Technology (DICT)
Jun 2025 – Jul 2025- Monitored the operational status of routers supporting the DICT Free Wi-Fi for All Program using web-based monitoring tools to identify connectivity issues and support service availability.
- Documented router status to maintain accurate infrastructure records and support incident reporting.
- Provided assistance for eGov application users by troubleshooting issues, answering inquiries, and documenting resolutions.
Customer Service Associate
Sutherland Global Services
Dec 2025 – Jul 2026- Investigated and resolved customer issues by analyzing information across multiple systems, applying structured troubleshooting techniques, and following established workflows.
- Managed customer cases, documented resolutions, and ensure accurate case tracking and follow-up.
- Collaborated with cross-functional teams to escalate complex issues and deliver timely resolutions while consistently meeting quality and service performance metrics.
- Adapted quickly to new tools, processes, and knowledge bases while maintaining accurate documentation and delivering a high standard of customer support.